{"id":391,"date":"2025-03-06T21:58:18","date_gmt":"2025-03-06T21:58:18","guid":{"rendered":"https:\/\/your-madeira.com\/?page_id=391"},"modified":"2026-03-23T16:36:02","modified_gmt":"2026-03-23T16:36:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/your-madeira.com\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><strong>Last updated:<\/strong> March 2026<\/p>\n\n\n\n<p>Thank you for purchasing a digital product from\u00a0<em>Elisabeth Ilka Kolb<\/em>. This policy outlines your rights regarding refunds and returns for digital downloads, including eBooks, travel guides, and maps, in compliance with\u00a0<strong>EU consumer protection laws<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. No Right of Withdrawal After Download<\/strong><\/h2>\n\n\n\n<p>Under&nbsp;<strong>EU law (Directive 2011\/83\/EU on Consumer Rights)<\/strong>, consumers generally have the right to withdraw from online purchases within&nbsp;<strong>14 days<\/strong>. However, this&nbsp;<strong>does not apply to digital content<\/strong>&nbsp;once it has been accessed or downloaded.<\/p>\n\n\n\n<p>By completing your purchase, you&nbsp;<strong>expressly agree to waive your right of withdrawal<\/strong>&nbsp;once the download process has started. This means that&nbsp;<strong>all sales of digital products are final<\/strong>&nbsp;bekommst du&nbsp;<strong>non-refundable<\/strong>&nbsp;once the file has been accessed or downloaded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Refund Eligibility<\/strong><\/h2>\n\n\n\n<p>Refunds may only be granted under the following circumstances:<br>\u2714\ufe0f You were&nbsp;<strong>charged incorrectly<\/strong>&nbsp;due to a technical issue (e.g., duplicate payment).<br>\u2714\ufe0f You purchased the wrong product and&nbsp;<strong>have not accessed or downloaded<\/strong>&nbsp;the file.<br>\u2714\ufe0f The file is&nbsp;<strong>corrupted or inaccessible<\/strong>, and I am unable to provide a working replacement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Technical Support<\/strong><\/h2>\n\n\n\n<p>If you experience any technical issues accessing your digital download, please contact me at&nbsp;<strong>contact@your-madeira.com<\/strong>, and I will assist you in resolving the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Contact for Refund Requests<\/strong><\/h2>\n\n\n\n<p>If you believe you qualify for a refund under this policy, please reach out within&nbsp;<strong>14 days of purchase<\/strong>&nbsp;at:<br>\ud83d\udce9&nbsp;<strong>contact@your-madeira.com<\/strong><\/p>\n\n\n\n<p>I appreciate your understanding, and I\u2019m here to ensure you have a smooth experience with my digital products.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 Thank you for purchasing a digital product from\u00a0Elisabeth Ilka Kolb. This policy outlines your rights regarding refunds and returns for digital downloads, including eBooks, travel guides, and maps, in compliance with\u00a0EU consumer protection laws. 1. No Right of Withdrawal After Download Under&nbsp;EU law (Directive 2011\/83\/EU on Consumer Rights), consumers generally have&hellip;&nbsp;<a href=\"https:\/\/your-madeira.com\/de\/refund_returns\/\" rel=\"bookmark\">Weiterlesen &raquo;<span class=\"screen-reader-text\">Refund and Returns Policy<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-391","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PggOHR-6j","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/pages\/391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/comments?post=391"}],"version-history":[{"count":2,"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/pages\/391\/revisions"}],"predecessor-version":[{"id":2056,"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/pages\/391\/revisions\/2056"}],"wp:attachment":[{"href":"https:\/\/your-madeira.com\/de\/wp-json\/wp\/v2\/media?parent=391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}