Last updated: March 2026

Thank you for purchasing a digital product from Elisabeth Ilka Kolb. This policy outlines your rights regarding refunds and returns for digital downloads, including eBooks, travel guides, and maps, in compliance with EU consumer protection laws.

1. No Right of Withdrawal After Download

Under EU law (Directive 2011/83/EU on Consumer Rights), consumers generally have the right to withdraw from online purchases within 14 days. However, this does not apply to digital content once it has been accessed or downloaded.

By completing your purchase, you expressly agree to waive your right of withdrawal once the download process has started. This means that all sales of digital products are final bekommst du non-refundable once the file has been accessed or downloaded.

2. Refund Eligibility

Refunds may only be granted under the following circumstances:
✔️ You were charged incorrectly due to a technical issue (e.g., duplicate payment).
✔️ You purchased the wrong product and have not accessed or downloaded the file.
✔️ The file is corrupted or inaccessible, and I am unable to provide a working replacement.

3. Technical Support

If you experience any technical issues accessing your digital download, please contact me at contact@your-madeira.com, and I will assist you in resolving the issue.

4. Contact for Refund Requests

If you believe you qualify for a refund under this policy, please reach out within 14 days of purchase at:
📩 contact@your-madeira.com

I appreciate your understanding, and I’m here to ensure you have a smooth experience with my digital products.