Last updated: August 2025
1. Payment:
- Payment for the tour will be collected the end of the hike. The price per person will be confirmed upon booking.
2. Cancellation Policy:
- Cancellations by Participants: To receive a full refund, cancellations must be made at least 24 hours in advance. For cancellations made less than 24 hours before the scheduled tour, no refund will be provided.
- Cancellation by Elisabeth Kolb: I reserve the right to cancel or reschedule the tour due to unforeseen circumstances such as weather conditions, safety concerns, sickness or insufficient participants. In the case of a cancellation by me, you will be offered a full refund or an alternative date for your tour.
3. Health and Fitness Requirements:
- All participants must be in good physical health and have an average fitness level suitable for moderate hiking.
- Fitness Level: If you have any doubts about your fitness level or the suitability of the hike for you, please feel free to reach out in advance for advice.
- Health Conditions/Injuries: Participants must inform me of any health conditions, injuries, or physical restrictions prior to the tour. This ensures that I can accommodate your needs and adjust the tour accordingly if necessary.
4. Proper Attire and Equipment:
- Participants must wear appropriate clothing and footwear for the hike, including sturdy hiking shoes or boots with good grip. No sandals.
- We strongly recommend wearing weather-appropriate clothing, including layers, rain protection, a hat, sunscreen, and bringing a water bottle.
- Inadequate Footwear/Equipment: We reserve the right to refuse participation to any individual who arrives with inappropriate footwear or equipment. If we determine that a participant is not adequately prepared, we may cancel their participation in the tour at our discretion, and no refund will be issued.
5. Tour Safety and Weather Conditions:
- Safety First: Our goal is to ensure a safe and enjoyable experience for all participants. If, in our judgment, any participant is not physically capable of completing the hike safely, we reserve the right to cancel their participation, without refund, to ensure the safety of all.
- Weather Conditions: The weather in Madeira can be unpredictable. In the event of adverse weather conditions, such as heavy rain, high winds, or unsafe trail conditions, we may reschedule or cancel the tour to ensure the safety of all participants. If your tour is canceled due to weather, we will offer you the option to reschedule or refund your payment.
8. Liability and Accident Insurance:
As a registered RNAAT provider, Elisabeth Ilka Kolb carries liability and accident insurance that meets the legal coverage minimums required by Portuguese regulations. This insurance provides protection in case of accidents or injuries that occur while participating in the tour. However, participants must still follow all safety instructions and take responsibility for their own actions during the hike.
If you have any questions regarding the insurance or coverage, please feel free to reach out to us before booking.
9. Privacy and Data Protection:
We are committed to protecting your privacy. Any personal information collected during the booking process, such as your name, contact details, and any other information necessary to provide our services, will be handled according to our Privacy Policy. By booking a tour, you consent to the collection and processing of your data as described in the policy.
Please review our full Privacy Policy for more information on how your data is protected.